Government

[HIRA] 2026 Cloud Transition and Business Service Improvement Project

The Health Insurance Review and Assessment Service (HIRA) adopted Cheetah, an AI platform, to streamline internal operations and expand AI services for the public, building an environment that supports a wide range of AI services from model development to agent creation and service operations.

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Streamlining Internal Operations and Expanding Public-Facing AI Services

To apply AI to internal business systems and public-facing AI services, HIRA set out to build an integrated platform that can reliably develop, operate, and continuously expand a wide range of AI services.

Securing an Integrated Foundation for Developing and Operating Diverse AI Services

HIRA needed an integrated platform that could reliably apply AI to internal operations and public services, and develop and operate diverse AI services in a single standardized environment.

  • Reliable AI platform: A platform to reliably apply AI to internal operations and public services

  • Integrated AI service operations: An integrated platform to develop and operate multiple AI services in a single standardized environment

  • Foundation for scaling AI: A foundation to develop AI services for diverse tasks and continuously expand their scope

Building an Integrated AI Development and Service Environment on Cheetah

Built on the Cheetah platform, we delivered an integrated platform that supports everything from AI model development to agent creation and operation, allowing diverse internal and public-facing AI services to be developed and operated in one environment.

  • AI model and agent development environment: Set up an environment for developing AI models and creating and operating agents for internal and public-facing AI services

  • Standardized AI service operations: Established a framework to develop and operate diverse AI services consistently on a standard platform

  • Broader AI adoption: Laid the groundwork to apply AI across business areas, from internal automation to public services

Higher Operational Efficiency and Broader Use of AI Services

With the integrated AI platform, HIRA now develops and operates diverse AI services in a consistent environment and has laid the groundwork to extend AI from internal operations to public services.

  • More efficient AI development and operations: Improved management efficiency by developing and operating AI models and services on a single platform

  • Wider AI use in internal operations: Secured an environment to apply AI to internal tasks such as statistics, claims review, civil complaints, and administration

  • Foundation for expanding public AI services: Developed and operated public AI services such as ‘Find My Hospital’ and secured a foundation for future expansion

  • Are you curious about an enterprise AI integration platform? → Cheetah

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